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Travel Assistant

FAQs 

Quick answers to your questions.

We regret to inform you that as of 1st December 2022 Feasy digital travel assistant will be permanently stopped, and you will no longer be able to access Feasy services.

 

Why is Feasy being stopped?

Amadeus IT Group SA has decided to stop Feasy services to focus on bring new features and improved user experience in a similar service offered to travelers – CheckMyTrip, a digital travel assistant mobile app available in Apple Store and Google Play Store.

Why did I receive an email from Feasy informing me it will be stopped?

You received an email informing you that Feasy will be stopped because you have created an account to use Feasy Services either through Facebook Messenger, WhatsApp or getfeasy.com.

What will happen to my account and trip information?

Your account and trip information you have shared with Feasy and stored in our systems will be deleted within a reasonable period of time after the service is stopped, and no later than 31st December 2022.

Can I use Feasy Services until 1st December 2022?

You can continue to use Feasy Services in your preferred chat app (WhatsApp or Facebook Messenger) until 30th November, but we recommend that you do not upload any upcoming trips that will occur after 1st December 2022 as we won’t be able to provide you any Feasy Services in connection with such trips.

What about my upcoming trips?

As of 1st December 2022, you will stop receiving Feasy services in WhatsApp and Facebook Messenger for all your trips.

We will continue supporting and improving another service we offer to travelers: CheckMyTrip, a mobile app that also allows you to see your trip itinerary and to receive flight notifications, trip alerts, and services to accompany you during all your journeys. You can find out more about CheckMyTrip and try it here.


How can I manage and delete my account?

Your account and trip information you have shared with Feasy and stored in our systems will be permanently deleted by 31st December 2022. If you prefer to manage and delete your account before 30th November, you can do so by accessing it on app.getfeasy.com with your registered e-mail and password.

How can I modify my booking or get a refund?

If you’re looking for a refund for canceled flights or want to change your booking, you’ll need to contact the airline or the agency you booked your ticket with. Feasy can’t help you with that.

Do you have another question? 

If you have any questions, please send them to help@getfeasy.com and the Feasy team will get back to you.

About

Feasy is a digital travel assistant that delivers hand-picked service recommendations and real-time travel information straight to your device.

Services

Flight tracking

Weather information

Airport transfer

Activities

Heath & safety updates